Refund Policy

Last updated: July 2026

All purchases on USMLE Pulse are final and non-refundable. Please read this policy carefully before completing a purchase — by paying, you agree to these terms.

All sales are final

Because our products deliver immediate access to digital study material — study plans, Pulse Notes, the Library, and premium features — we do not offer refunds once a purchase is completed. This applies to all plans, notes, Pomodoro Pro, and any other digital product on the site.

Access begins the moment your payment succeeds, and digital content cannot be returned once it has been viewed or downloaded.

Try before you buy

Every new account gets a free 7-day trial with full access, so you can decide whether USMLE Pulse is right for you before spending anything. We strongly encourage you to use the trial and explore the plan, notes and features first.

Mentorship and tutoring

Mentorship packages and 1-on-1 tutoring sessions are personalized services reserved specifically for you, and are non-refundable. If you need to reschedule a booked session, contact us at least 24 hours in advance and we'll do our best to move it.

If something goes wrong

This policy is about change of mind — it is not a way to avoid our responsibilities. If you were charged in error, charged twice, or never received access to something you paid for, contact us and we will always make it right.

How to contact us

Email usmlepulse@gmail.com from the address on your account with your order details, and we'll respond within a few business days.

Chargebacks

Please contact us before opening a dispute with your bank or payment provider — genuine issues such as duplicate charges or missing access are resolved much faster directly with us.

This policy may be updated from time to time. Material changes will be reflected by the date above. This page is provided for general information and is not legal advice.